Alive Pharmacy Warehouse Home Delivery Terms and Conditions​


Introduction: 

RxPG Pty Ltd Trading as Alive Pharmacy Group (APG) recognize the importance of home delivery in emergency and non-emergency situations such as COVID-19. APG outline the terms and conditions of our home delivery service below:


Within these Terms and Conditions, the following shall mean:


Courier: shall mean and include the business Alive Pharmacy Group (APG), its proprietors, employees and agents.
We: Shall mean Alive Pharmacy Group (APG)
Customer: Shall mean and include any person, firm or company who engages or enters into a contract with the courier, for the courier to provide transport of or for the goods and articles
Goods: Shall mean and include any goods, items, articles transported or to be transported by the courier

Terms and conditions of delivery

  1. Will use reasonable endeavors to ensure that a customer’s orders will be delivered to the nominated delivery address, on the same day, provided the order was placed prior to the cut off times listed on the Alive Pharmacy Warehouse Delivery website
  2. From time to time and depending on circumstances, APG may not be able to make delivery on the same day. In these events, APG will deliver the goods to the nominated delivery address at the next nominated business day.
  3. APG will only make delivery once payment has been received in full, following an order request, either through an online channel or through a direct call to a store.
  4. The first delivery for the month, will be free to customers.
  5. If the customer's order does not contain Pharmaceutical Benefit Scheme (PBS) medicines and the total value of the order is less than $25.00 excluding delivery, the customer will be charged the delivery fee outlined in point 7. 
  6. If the customer's order contains PBS Medicines, the delivery fee outlined in point 7 will be charged to the customers order. 
  7. Following point 4, APG will, for any consecutive orders, charge the customer the nominated delivery fee of $8.00 per additional delivery for the month.
  8. Due to the nature of goods being delivered, if it is determined that the delivery of goods cannot be left in a secure location, APG reserve the right to reject delivery. The customer will have the choice to request that the goods are to be delivered again on a separate day. Any additional delivery will incur the fee outlined in point 5.


Special conditions relating to COVID-19


  1. During COVID-19, APG and our employees will practice strict social distancing standards and will not, touch goods from customers or walk inside the customer premise
  2. To best keep APG employee’s safe, we may, from time to time, leave your order in a secure location, contained within waterproof sealed bag. 
  3. Following the previous point, APG will use reasonable endeavors to notify the customer of where the package is stored.

What to do if you have questions about the Terms and Conditions:
If you have any questions relating to the terms and conditions outlined within this document, you will be able to contact APG directly through email at info@alivepharmacy.com.au or in writing by postal delivery to:

Delivery Officer
PO BOX 318
Cairns, Queensland, 4870

Following these terms and conditions, APG reserve the right, and at our full discretion, to change any terms and conditions outlined in this document at any time.

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